TorontoTownCarService.com (AKA) VDG

VDG ACCEPTS THE FOLLOWING CARDS:

  • AMERICAN EXPRESS
  • DISCOVER
  • VISA
  • MASTER CARD

Applicable taxes will be charged as required.

All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.

All rates are calculated in the local currency and billed in U.S. and Canadian dollars at the prevailing exchange rate. Due to fluctuation in currency exchange rates, all US and Canadian dollar equivalents of international rates may vary. Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.

FLAT RATE PRICING

TorontoTownCarService.com has standardized point-to-point rates that provide flat rate pricing for transportation to and from most major cities and airports.

AS DIRECTED (HOURLY) PRICING

For travel between locations where a flat rate does not exist, TorontoTownCarService.com will charge the vehicle's prevailing hourly rate with a two (2) hour minimum charge. Customers are billed from the time the vehicle leaves the garage until the time it returns to the vehicle’s garage in 15-minute increments. Fractions of an hour are rounded to the next quarter-hour.

RECOMMENDED GRATUITY

Our quoted prices are all-inclusive except for tolls and parking. A recommended 20% gratuity is included in the quoted price for your convenience. However, whether a gratuity of any amount is given is up to the client.

FRIDAY, SATURDAY, AND SUNDAY MINIMUMS:

Certain vehicles including Limousines, Luxury (Limo) Buses, and Mercedes Executive Sprinters are billed a four (4) hour minimum charge on all As Directed (Hourly) priced trips that occur on Fridays, Saturdays, and Sundays.

WAIT TIME POLICY

Our grace period is defined as fifteen (15) minutes beyond the scheduled pick-up time. Exceeding the grace period will result in wait time charges. Wait time will be charged at the hourly rate of the vehicle in fifteen (15) minute increments.

Any schedule changes/delays made within two (2) hours of the scheduled pick-up time will result in wait time charges starting at the scheduled pick-up time.
TorontoTownCarService.com can monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.
TorontoTownCarService.com does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.
TorontoTownCarService.com does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.

STOP POLICY

Passenger-requested stops on route during a point-to-point reservation will be charged at twenty (20) dollars per stop. Stop times lasting more than 15 minutes will result in wait time charges.
Passengers requested stops off route for point-to-point reservations, charges will revert to the prevailing vehicle hourly rate.

CANCELLATION POLICY

Cancellation must be made within twenty-four (24) hours of the scheduled pick-up time to avoid cancellation charges.

NO SHOW CHARGES

Our dispatch offices are open 24 hours a day / seven days a week. If for any reason, the client cannot locate their chauffeur, please call our office immediately. A No Show is charged in the event the client fails to contact our Dispatch office, locate their chauffeur, or leave the pick-up location. No Shows are charged the full amount of the scheduled trip.

ARRIVAL TIME

TorontoTownCarService.com shall not be liable for circumstances beyond its control including but not limited to weather, road, traffic, and vehicle breakdowns.

BAGGAGE AND OTHER BELONGINGS

TorontoTownCarService.com does not assume any responsibility whatsoever for lost or damaged baggage, property, personal belongings, or any items left in the vehicle.

CONDUCT OF PASSENGERS

TorontoTownCarService.com reserves the right to refuse transport to any persons under the influence of any drugs or alcohol. Transportation will also be terminated immediately if the chauffeur feels threatened in any way.

UNUSUAL OR SPECIAL CLEANING REQUIRED

If a greater amount of time is required to clean the vehicle as a result of the Client, TorontoTownCarService.com may charge the client an additional fee to clean the vehicle to its original condition

Cleaning/Damage Fees:

  • $200.00 cleaning due to sickness
  • $25.00 per missing or broken glass $250.00 damage to CD/DVD/TV/RADIO $50.00 excessive food mess
  • $250.00 for ripped upholstery/leather $200.00 for smoking